Question 1

What is StoryVoice?

Accepted Answer

StoryVoice is a SaaS tool that helps B2B marketers create customer case studies through AI-guided voice interviews. You send your customer a link, they speak for about 5 minutes, and our AI generates a publish-ready case study with metrics, quotes, and a polished narrative.

Question 2

How does the AI interview work?

Accepted Answer

You create an interview by entering your customer's name, company, and your product. We generate a shareable link. When your customer opens the link, they answer AI-guided questions by speaking into their device. The browser converts speech to text locally, and our AI asks smart follow-up questions to extract specific metrics and outcomes. Once complete, we generate a full case study automatically.

Question 3

How long does it take my customer?

Accepted Answer

About 5 minutes of speaking. The AI guides the conversation with specific questions, so your customer doesn't need to prepare anything. Most people find it much easier than filling out a form or writing a testimonial.

Question 4

Do I need to be on the call with my customer?

Accepted Answer

No. You send your customer the interview link and they complete it on their own time. You get notified when the case study is ready. This asynchronous approach is one of the reasons StoryVoice gets 3-5x higher response rates than traditional methods.

Question 5

What does the final case study look like?

Accepted Answer

You get a professional case study with a compelling headline, key metric cards (like '40% increase in revenue'), direct customer quotes, and a structured narrative in third person. It's ready to publish on your website, share with sales, or use in marketing materials.

Question 6

What exactly is a lifetime deal?

Accepted Answer

You pay once and get access to StoryVoice forever at your chosen plan level. No monthly fees, no recurring charges. When we raise prices for new customers, your deal stays locked in at the price you paid.

Question 7

What happens after the lifetime deal closes?

Accepted Answer

Pricing moves to monthly subscriptions starting at $49/month. Lifetime deal holders keep their locked-in deal forever. This is a genuine launch offer — once the timer hits zero, it's gone.

Question 8

How does the monthly interview quota work?

Accepted Answer

Each plan includes a set number of interviews per month (Starter: 5, Growth: 15, Agency: 50). Your quota resets every 30 days from your purchase date. For example, if you buy on April 15th, your quota resets on May 15th, June 14th, and so on.

Question 9

Can I upgrade my plan later?

Accepted Answer

Yes. You can upgrade to a higher tier at any time from the pricing page. Your new plan takes effect immediately.

Question 10

Do you offer refunds?

Accepted Answer

Yes. We offer a 14-day money-back guarantee on all paid plans, no questions asked. Just email support@storyvoice.io within 14 days of purchase.

Question 11

Is there a free plan?

Accepted Answer

Yes. Every account starts with 1 free interview so you can try StoryVoice before purchasing a plan. No credit card required to sign up.

Question 12

Is my customer's data secure?

Accepted Answer

Yes. All data is transmitted over HTTPS and stored in a secure database with row-level security. Voice is processed by the browser's built-in speech API — we never record, transmit, or store audio files. Only the text transcript is sent to our servers.

Question 13

Do you store audio recordings?

Accepted Answer

No. We never record or store audio. The browser converts speech to text locally using the Web Speech API. Only the text transcript reaches our servers.

Question 14

How is the AI used with my data?

Accepted Answer

Interview transcripts are processed by Anthropic's Claude AI to generate case studies. The data is processed in real time and is not used to train AI models. We do not share your data with any other AI providers.

Question 15

Can I delete my data?

Accepted Answer

Yes. You can request deletion of your account and all associated data by emailing support@storyvoice.io. We'll process the deletion within 30 days.

Question 16

Can I edit the case study before publishing?

Accepted Answer

Yes. Every case study has a preview and edit mode. You can tweak the copy, adjust metrics, modify quotes, and make it perfect before using it anywhere.

Question 17

What if my customer doesn't want to speak?

Accepted Answer

In practice, voice interviews get 3-5x higher response rates than email or forms. People find it far easier to talk for 5 minutes than write paragraphs. The voice format removes the blank page problem entirely.

Question 18

What browsers are supported?

Accepted Answer

StoryVoice works in all modern browsers (Chrome, Edge, Safari, Firefox). For the best voice interview experience, we recommend Chrome or Edge on desktop, or Safari on iPhone/iPad.

Question 19

Can I share the case study publicly?

Accepted Answer

Yes. Each case study has a shareable public link that you can send to anyone or embed in your website.

Question 20

What outcomes can I probe for?

Accepted Answer

When creating an interview, you can specify custom outcomes you want the AI to probe for — like 'time saved', 'revenue increase', or 'team productivity'. The AI will naturally guide the conversation to extract these specific metrics from your customer.

Frequently Asked Questions

Getting Started

Pricing & Plans

Privacy & Security

Using StoryVoice

Helpful resources

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